A predictable pathway for coordinators
Photo: Ron Lach / Pexels
- Response
- Within two business days
- Delivering now
- ACT and selected NSW regions
- Support coordination
- Australia-wide, by phone and video
Four steps, clear expectations
A short email or phone call is all it takes to start. We respond within two business days.
- 01
Send a short email
Email support@myhealthconnect.com.au with the participant's location, plan section (Core, Capacity Building, Capital) and the supports they're looking for. We'll arrange a secure way to share NDIS details if needed.
- 02
Central intake review
We check availability in the participant's area against current workforce capacity and workforce match.
- 03
Warm handover
If we can support, we introduce the local delivery team lead directly to you and the participant.
- 04
Service agreement
Standard NDIS service agreement, participant-friendly onboarding and a documented start date.
Response time
We aim to respond to coordinator enquiries within two business days. Complex or specialist matches may take longer.
Where we can support today
Availability is location-specific. Our intake team can confirm current capacity for a specific participant.
Australian Capital Territory
My Health Connect is commencing NDIS service delivery across the ACT with a small, consistent local team and central quality oversight.
- Canberra
- Belconnen
- Gungahlin
- Tuggeranong
- Woden Valley
- Weston Creek
- Molonglo Valley
- Inner North
- Inner South
- Surrounding ACT regions
New South Wales
My Health Connect is commencing service delivery in selected NSW regions. Availability is confirmed with each enquiry.
- Queanbeyan and surrounding areas
- Southern Tablelands
- South East NSW
- Greater Sydney
- Western Sydney
- South Western Sydney
- Northern Sydney
- Central Coast
- Hunter
- Illawarra
- Regional NSW
Services summary
- Daily Living SupportAccepting referrals — ACT
- Household TasksAccepting referrals — ACT
- High Intensity Daily Personal ActivitiesFuture service
- Community ParticipationAccepting referrals — ACT
- Travel and Transport SupportAccepting referrals — ACT
- Support CoordinationAccepting referrals — Australia-wide (phone/video)
- Specialist Support CoordinationAccepting referrals — Australia-wide (phone/video)
- Plan ManagementPlanned service
- Supported Independent Living (SIL)Planned service
- Allied Health PartnershipsAccepting referrals — ACT
- Specialist Behaviour SupportFuture service
- Capacity BuildingAccepting referrals — ACT
- Early Childhood SupportsPlanned service
For support coordinators
If you have a question that isn't here, please contact our intake team.
Where does My Health Connect currently operate?
We currently deliver services in the Australian Capital Territory and selected New South Wales regions. Support coordination is also available more widely: it's delivered by phone and video, so it's available to participants anywhere in Australia. Other states and territories are not currently open for referrals; register your interest and we'll be in touch as that changes.
Are you a registered NDIS provider?
My Health Connect is currently undergoing NDIS registration. We'll update this page when registration is finalised. In the meantime, our team can explain how this affects your plan type and the supports we can provide.
Who can make a referral?
Participants can self-refer, or referrals can be made by families, support coordinators, plan managers, allied health professionals or other providers with the participant's consent.
How do you keep quality consistent as you expand?
One national quality framework — with consistent policies, incident management, worker onboarding and complaints processes — combined with local service-delivery teams that understand their communities. See our National Quality Framework page for detail.
When will you be available in my state?
Victoria, Queensland, South Australia, Western Australia, Tasmania and the Northern Territory are planned but not currently open. Register your interest via the contact page and we'll let you know when we begin taking referrals near you.
Send a coordinator enquiry
Non-clinical fields only. We reply within two business days.
Support coordinator enquiry
Contact us directly
Our online form is coming soon. In the meantime, please email support@myhealthconnect.com.au and our team will get back to you.