About My Health Connect
Photo: Judita Mikalkevičė / Pexels
Building support that's easier to access, understand and manage.
My Health Connect was created to make disability and community support easier to access, understand and manage. We combine consistent service standards with local teams that understand their communities, currently delivering support across the ACT and selected NSW regions.
My Health Connect is one organisation with one quality framework, one intake team and one participant experience — supported by small local teams that participants and families come to know and trust.
One organisation.
Local teams that know their communities.
Our four-layer operating model keeps consistency high and local relationships strong. Quality and governance sit alongside local knowledge and individual support planning — never in place of them.
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One organisation
One organisation, one quality framework, one central intake team and one consistent participant experience for every participant we support.
- 02
State operations
State-based service management aligned to each state's regulatory landscape — with clear accountability for local performance, workforce and stakeholder relationships.
- 03
Regional service areas
Within each state, we operate in defined regional service areas so that participants receive support from workers who know their community.
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Local teams
Small, well-supported local delivery teams building genuine, long-term relationships with participants, families and support networks.
A single framework covering policies, incident management, complaints handling, worker onboarding and compliance oversight.
One point of contact for enquiries and referrals — a warm, consistent handover to the local delivery team.
The same standards, respect and clarity of communication, regardless of location — while remaining shaped by each participant's goals.
Consistent standards, local knowledge
Consistent standards exist to make service predictable and safe. They do not replace participant choice, local knowledge or the individual support plan — those remain at the centre.
One consistent standard. Local support that understands you.
Learn more about how our national quality framework, local delivery teams and central safeguards work together.