One national standard. Local support that understands you.
Photo: Ron Lach / Pexels
Six pillars — one framework
Six national pillars carry the weight of consistency, so local teams can focus on doing good, participant-centred work.
National policies
A single, versioned policy library covering service delivery, participant rights, worker conduct, privacy and safety — applied across every location.
National incident management
One incident-management process, one taxonomy, one review cadence — with clear trigger points for participant, family, worker and regulator involvement.
National complaints process
A consistent, respectful complaints pathway with clear escalation to the NDIS Quality and Safeguards Commission where required.
National worker onboarding
Shared onboarding, screening and competency standards — every worker starts against the same expectations, regardless of location.
National compliance oversight
Central compliance monitoring of policy currency, training, screening, audit outcomes and continuous improvement actions.
Local service-delivery teams
Small, consistent local teams who know their community — where participants and families come to know their workers over time.
Additional national controls
Layered on top of the six pillars — the specific mechanisms that keep quality reliable as we grow.
State-specific regulatory controls
Additional state-based obligations (e.g. child safe standards, working with vulnerable people schemes, health-service-specific rules) are layered on top of national policy, not in place of it.
Central quality assurance
Regular quality reviews of records, service documentation and participant feedback — with corrective and preventive actions tracked centrally.
Consistent participant documentation
One documentation standard — service agreements, support plans, progress notes and consent records — accessible only to those who need them.
National safeguarding approach
A single safeguarding framework covering risk assessment, restrictive practice authorisation, vulnerable-participant identification and mandatory reporting.
Local escalation contacts
Every participant knows their local point of contact and how to escalate — with a national backstop if local resolution isn't achieved.
Participant choice always comes first
National consistency does not replace participant choice, local knowledge or individual support planning. If a national policy and a participant's choice appear to be in tension, we work openly with the participant to find a safe, respectful path forward.
NDIS registration groups
These are the NDIS Commission's registration groups. My Health Connect is currently undergoing NDIS registration, so a group appearing here does not mean we are registered for it.
Daily living & personal supports
- Group 0104
High intensity daily personal activities
Support with complex personal activities that require clinical judgement or nursing training.
- Group 0107
Assistance with daily personal activities
Support with self-care and personal tasks such as showering, dressing, meal preparation and medication prompts.
- Group 0115
Assistance with daily life tasks in a group or shared living arrangement (SIL)
Supported Independent Living — assistance with daily tasks for people living in shared or individual arrangements.
- Group 0120
Household tasks
Support with tasks around the home such as cleaning, laundry, meal preparation and light gardening.
- Group 0123
Assistive products for household tasks
Products that help a participant complete household tasks more safely or independently.
- Group 0138
Assistance with supported independent living
Support that helps a participant build and maintain independence while living in their own home.
Home & accommodation
- Group 0101
Accommodation/tenancy assistance
Support to find, establish or maintain suitable accommodation and manage tenancy responsibilities.
- Group 0111
Home modifications
Design and installation of modifications to a participant's home to enable safe access and use.
- Group 0131
Specialist disability accommodation
Purpose-designed housing with features that support the needs and independence of eligible participants.
Community, recreation & life skills
- Group 0112
Assistive equipment for recreation
Equipment that helps a participant take part in chosen sport, recreation or leisure activities.
- Group 0116
Innovative community participation
Novel approaches to increase participation in community and social activities, often building capacity over time.
- Group 0117
Development of daily living and life skills
Support to develop practical skills for greater independence in daily living and community life.
- Group 0125
Assistance with social, economic and community participation
Support to take part in community, social, sporting, recreational or economic activities of the participant's choice.
- Group 0136
Group and centre-based activities
Structured activities delivered in group or centre settings that build skills, capacity and community connection.
Health, therapy & behaviour support
- Group 0110
Specialist behaviour support
Assessment and positive behaviour support planning for participants with complex behaviours of concern.
- Group 0114
Community nursing care
Nursing care delivered in the community to support health needs and daily wellbeing.
- Group 0118
Early childhood supports
Best-practice early intervention for children under 9 and their families.
- Group 0126
Exercise physiology and personal training
Exercise-based support that helps a participant work towards functional, health or participation goals.
- Group 0128
Therapeutic supports
Support from allied health professionals to build participants' functional capacity and pursue their goals.
Coordination & plan management
- Group 0106
Support coordination
Assistance to understand and use an NDIS plan, connect with providers, and coordinate services and supports.
- Group 0127
Management of funding for supports in a participants plan
Financial administration of a participant's NDIS plan, including provider payments and monthly statements.
- Group 0132
Specialist support coordination
Time-limited support coordination for participants with complex needs, delivered by a specialist practitioner.
Employment & education
- Group 0102
Assistance to access and maintain employment or higher education
Support to prepare for, access and sustain open or supported employment or higher education.
- Group 0133
Specialised supported employment
Employment support in a specialised setting, with assistance matched to a participant's work goals and needs.
Transport & mobility
- Group 0105
Personal mobility equipment
Equipment that helps a participant move safely and independently in daily life.
- Group 0108
Assistance with travel/transport arrangements
Support to travel to and from the participant's chosen activities, appointments or work.
- Group 0109
Vehicle modifications
Changes to a vehicle that support safe access, driving or travel for a participant.
- Group 0129
Specialised driver training
Driver training adapted to help a participant develop safe and practical driving skills.
- Group 0130
Assistance animals
Support related to an assistance animal that helps a participant with daily activities or participation.
Equipment & assistive technology
- Group 0103
Assistive products for personal care and safety
Products that support personal care, mobility, communication and safety in daily life.
- Group 0113
Vision equipment
Equipment that supports a participant with vision, reading, orientation or daily activities.
- Group 0119
Specialised hearing services
Specialist services that support communication, participation and daily life for people with hearing needs.
- Group 0122
Hearing equipment
Equipment that supports hearing, communication and participation in everyday settings.
- Group 0124
Communication and information equipment
Equipment that supports communication, accessing information and connecting with others.
- Group 0134
Hearing services
Services that support hearing, communication and participation in everyday life.
- Group 0135
Customised prosthetics
Custom-made prosthetic devices designed to support movement, function and daily activities.
Communication & access services
- Group 0121
Interpreting and translation
Interpreting or translation support to help participants communicate and access services.
- Group 0137
Providing an NDIS digital platform service
A digital platform service that supports participants or providers to access and manage NDIS-related information or processes.
Questions about how we work?
We're happy to talk through our operating model, policies and safeguards in plain language.