Supports shaped around your goals, your choices, your life.
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Six things every participant can count on
Commitments built into our National Quality Framework.
Choice and control
You decide what your supports look like, who delivers them, and how often — with our team there to advise, never to direct.
Respect and dignity
Every interaction is grounded in respect, cultural safety and clear communication. We listen more than we talk.
Consistent, reliable service
The workers you meet are the workers who turn up. If a change is needed, we tell you in advance and involve you in the decision.
Clear information
Availability, timelines, price and process — always explained in plain language.
Feedback is welcome
You can tell us what's working and what isn't at any time. Every complaint is taken seriously and handled through our national process.
Safety and safeguarding
Screened, trained workers; clear incident-management; and a straightforward path to escalate concerns to the NDIS Commission if needed.
Read the full Participant rights page for detail on how these commitments are backed up in practice.
A simple, respectful process
A straightforward conversation about your goals and whether we're the right fit.
- 01
Enquire
Contact us with a short overview of the participant, their goals and location.
- 02
Confirm availability
Our central intake team checks availability in the participant's area and discusses the options with you.
- 03
Meet the local team
A meet-and-greet with the local delivery team before any service agreement is signed.
- 04
Begin support
Services commence with a consistent team, regular check-ins and open lines for feedback or change.
Quick answers
If you have a question that isn't here, please contact our team — we're happy to help.
Where does My Health Connect currently operate?
We currently deliver services in the Australian Capital Territory and selected New South Wales regions. Support coordination is also available more widely: it's delivered by phone and video, so it's available to participants anywhere in Australia. Other states and territories are not currently open for referrals; register your interest and we'll be in touch as that changes.
Are you a registered NDIS provider?
My Health Connect is currently undergoing NDIS registration. We'll update this page when registration is finalised. In the meantime, our team can explain how this affects your plan type and the supports we can provide.
How do referrals work?
Contact us by email or phone with a short overview of the participant, their goals and location. Our central intake team confirms availability in the participant's area, discusses options, and — if we can support — arranges a service agreement and meet-and-greet with the local team.
Will I be able to choose my supports and workers?
Yes. Choice and control sit at the centre of the NDIS and of our service model. We work with participants to shape supports around their goals, preferences and daily life, and we welcome feedback and changes over time.
How do you keep quality consistent as you expand?
One national quality framework — with consistent policies, incident management, worker onboarding and complaints processes — combined with local service-delivery teams that understand their communities. See our National Quality Framework page for detail.
When will you be available in my state?
Victoria, Queensland, South Australia, Western Australia, Tasmania and the Northern Territory are planned but not currently open. Register your interest via the contact page and we'll let you know when we begin taking referrals near you.